About Us

We’re a small, independent firewood supplier based in Tunbridge Wells – delivering seasoned and kiln-dried logs to homes and businesses across the local area.

At the heart of everything we do is a simple promise: good-quality hardwood logs, delivered honestly and reliably. No pointless packaging. No vague delivery windows. No soggy softwood. Just firewood that burns properly and shows up when we say it will.

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Where Our Logs Come From

Most of the logs we supply come from timber felled by South East Forestry — a professional forestry contractor working throughout Kent and East Sussex. The majority of this timber is felled as part of ongoing woodland management and conservation work — not clearcutting or short-term profit jobs.

Once felled, the hardwood is processed and split by South East Oak Sawmills, a small team just a few miles from us. We work closely with them to make sure the logs are properly seasoned or kiln-dried, split to the right size, and sorted for quality.

The result? Reliable, locally sourced firewood with fewer log miles, better burn quality, and a much smaller environmental footprint than anything mass-produced or imported.

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What We Deliver

We offer:

  • Seasoned logs – well-dried, long-burning hardwood for open fires and stoves

  • Kiln-dried logs – ultra-dry, low-smoke logs for clean-burning stoves, pizza ovens, and fire pits

  • Kindling – pre-bagged, dry softwood sticks for quick lighting

All logs are delivered loose in one of our trucks — we’ll tip them as close as we can to your stacking spot, with clear communication from start to finish.

Ready to order?

We deliver across Tunbridge Wells and all surrounding areas, including Crowborough, Hawkhurst, Wadhurst, Tonbridge, and more.

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Privacy & Cookie policy
Privacy & Cookies policy
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Effective Date: 19/08/2025At Logs Tunbridge Wells, we’re committed to protecting your privacy and handling your data transparently and responsibly. This policy explains what personal data we collect, how we use it, and your rights.

📦 1. What We Collect

When you interact with our website (https://logstunbridgewells.co.uk), we may collect the following:

🛒 When placing an order (WooCommerce):

  • Name
  • Billing and delivery address
  • Phone number
  • Email address
  • Order details (products purchased, delivery preferences)

📨 When using our contact forms:

  • Name
  • Email address
  • Phone number (optional)
  • Any message content you choose to submit

🧠 Analytics:

We use Google Analytics to collect anonymised data about how visitors use our site, such as:
  • Pages visited
  • Time spent on pages
  • Referring websites
  • General location (town/city level)
This data helps us improve the website experience and marketing.

🔐 2. How We Use Your Data

We use your personal data to:
  • Process and deliver your orders
  • Communicate with you about your order or enquiry
  • Improve our website and services
  • Prevent fraud or abuse
  • Meet legal or tax obligations
We do not sell or rent your data to third parties.

💳 3. Payments

We process payments securely via trusted third-party payment gateways (e.g. Stripe, PayPal). Your card details are never stored on our servers.All payment data is handled in accordance with PCI-DSS standards.

🍪 4. Cookies

Our website uses cookies to:
  • Keep track of your shopping cart
  • Remember your login session (if applicable)
  • Analyse website performance (via Google Analytics)
You can control cookie preferences via your browser settings.

🚚 5. Who We Share Your Data With

We only share data with third parties necessary to provide our service, including:
  • Delivery providers (for delivering logs and kindling)
  • Payment processors
  • Analytics tools (Google Analytics)
  • Website hosting and IT services
All third parties we work with are required to handle your data securely and in compliance with data protection laws.

🌍 6. Data Storage & Security

Your data is stored on secure UK/EU-based servers and protected using industry-standard security practices.

📆 7. Data Retention

We retain order information for up to 6 years for tax and accounting purposes.If you contact us via a form but do not place an order, your data is typically retained for 12 months or until no longer needed.

🧾 8. Your Rights

You have the right to:
  • Access the personal data we hold about you
  • Request corrections or deletion
  • Object to certain uses of your data
  • Withdraw consent (where applicable)
To exercise these rights, contact us at [insert contact email address].

📬 9. Contact Us

If you have questions about this policy or how we handle your data, contact:Logs Tunbridge Wells Phone: 01580 819179 / 07748 840309

🔁 Updates to This Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated “Effective Date.”
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