Effective Date: 19/08/2025At
Logs Tunbridge Wells, we’re committed to protecting your privacy and handling your data transparently and responsibly. This policy explains what personal data we collect, how we use it, and your rights.
📦 1. What We Collect
When you interact with our website (
https://logstunbridgewells.co.uk), we may collect the following:
🛒 When placing an order (WooCommerce):
- Name
- Billing and delivery address
- Phone number
- Email address
- Order details (products purchased, delivery preferences)
📨 When using our contact forms:
- Name
- Email address
- Phone number (optional)
- Any message content you choose to submit
🧠 Analytics:
We use
Google Analytics to collect anonymised data about how visitors use our site, such as:
- Pages visited
- Time spent on pages
- Referring websites
- General location (town/city level)
This data helps us improve the website experience and marketing.
🔐 2. How We Use Your Data
We use your personal data to:
- Process and deliver your orders
- Communicate with you about your order or enquiry
- Improve our website and services
- Prevent fraud or abuse
- Meet legal or tax obligations
We do
not sell or rent your data to third parties.
💳 3. Payments
We process payments securely via trusted third-party payment gateways (e.g. Stripe, PayPal). Your card details are
never stored on our servers.All payment data is handled in accordance with PCI-DSS standards.
🍪 4. Cookies
Our website uses cookies to:
- Keep track of your shopping cart
- Remember your login session (if applicable)
- Analyse website performance (via Google Analytics)
You can control cookie preferences via your browser settings.
🚚 5. Who We Share Your Data With
We only share data with third parties necessary to provide our service, including:
- Delivery providers (for delivering logs and kindling)
- Payment processors
- Analytics tools (Google Analytics)
- Website hosting and IT services
All third parties we work with are required to handle your data securely and in compliance with data protection laws.
🌍 6. Data Storage & Security
Your data is stored on secure UK/EU-based servers and protected using industry-standard security practices.
📆 7. Data Retention
We retain order information for up to
6 years for tax and accounting purposes.If you contact us via a form but do not place an order, your data is typically retained for
12 months or until no longer needed.
🧾 8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request corrections or deletion
- Object to certain uses of your data
- Withdraw consent (where applicable)
To exercise these rights, contact us at
[insert contact email address].
📬 9. Contact Us
If you have questions about this policy or how we handle your data, contact:
Logs Tunbridge Wells
Phone: 01580 819179 / 07748 840309
🔁 Updates to This Policy
We may update this policy occasionally. Any changes will be posted on this page with an updated “Effective Date.”
