Got questions about our logs, delivery, or how it all works? You’re in the right place.
Below you’ll find answers to the most common things we get asked – from how our logs are delivered, to what size they are, to whether you need to be home when we tip.
Still not sure about something? Get in touch – we’re always happy to help.
Frequently Asked Questions
Do you deliver to my area?
We offer firewood delivery within 12 miles of Tunbridge Wells, including Crowborough, Tonbridge, Hawkhurst, Southborough, Wadhurst, and surrounding areas.
Is there a minimum order?
Yes. For logs, the minimum order is a double load (2 cubic metres).
Kindling is only available as an add-on to log orders, with a minimum of 2 bags.
What’s the difference between seasoned and kiln-dried logs?
Seasoned logs are naturally air-dried to reduce moisture content below 20%.
Kiln-dried logs are dried in a controlled environment for even lower moisture, meaning a cleaner, hotter burn.
Both are suitable for log burners and open fires, but kiln-dried is best for stoves, pizza ovens, and clean-burning efficiency.
What size are the logs?
Our logs are pre-processed to approx. 25cm (10”) long and around 14cm (5.5”) in diameter — perfect for standard stoves and fireplaces.
How are the logs delivered?
Logs are delivered loose in one of our own delivery trucks. We’ll tip the load as close to your log store or stacking area as access allows.
We don’t use bags or crates, keeping costs and packaging waste low.
Do I need to be home for delivery?
If you’ve left clear instructions, we’re happy to tip your logs in a safe spot even if you’re not home — just make sure we have access.
How should I store my firewood?
Keep your logs:
Off the ground
Covered on top (not wrapped)
Open to airflow at the sides
A log store or open-sided shed is ideal. Never store logs in a sealed bag or a damp garage.
Can I burn these logs in a DEFRA-approved stove?
Yes — both our seasoned and kiln-dried logs meet the requirements for DEFRA-compliant stoves and are under 20% moisture content.
Do you supply kindling or firelighters?
Yes, we offer:
Kindling (minimum 2 bags per order, delivered with your logs)
How quickly will I receive my delivery?
We usually deliver within 1–3 working days, depending on availability and your location.
We’ll be in touch after you place your order to confirm the delivery date.