• 01580 819179 / 07748 840309
Logs tunbridge wells
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Wood Fuel Advice & Burning Tips

Whether you’re heating your home or crafting the perfect weekend fire, using your logs right makes all the difference. Here’s how to get the best results with our seasoned and kiln-dried firewood.

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Seasonal Storage: Keep Logs Dry & Orderly

  • Store logs off the ground and under a cover—rain and damp are a burners’ worst enemy.
  • Use a log store or open-sided shed that allows airflow.
  • Split logs seasonally—smaller pieces dry faster and can season properly.
  • Rotating your stack lets the older wood dry first and reduces mould.
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Seasoned vs. Kiln-Dried: Choose What Fits

Type

Pros

Best For

Seasoned Logs

Cost-effective, steady burn

Open fires, homes with regulated wood-burning

Kiln-Dried Logs

Low moisture, high heat, near-zero smoke

Efficient stoves, pizza ovens, clean burning

Both types are dried to under 20% moisture. Let us know if you need help picking the right one for your setup.

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Efficient and Safe Burning Tips

  • Build fire with kindling first—get the heat started low and slow.

  • Use smaller logs first; add larger ones once the fire’s established.

  • Avoid overloading—too much wood chokes airflow and causes smoke.

  • Always keep fire guards in place and use fire-resistant hearths.

  • Never burn wood that’s treated, painted, or glued—only natural, clean hardwood.

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Looking to order?

Check our Products page for kiln‑dried logs, seasoned logs, and kindling.
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Effective Date: 19/08/2025At Logs Tunbridge Wells, we’re committed to protecting your privacy and handling your data transparently and responsibly. This policy explains what personal data we collect, how we use it, and your rights.

📦 1. What We Collect

When you interact with our website (https://logstunbridgewells.co.uk), we may collect the following:

🛒 When placing an order (WooCommerce):

  • Name
  • Billing and delivery address
  • Phone number
  • Email address
  • Order details (products purchased, delivery preferences)

📨 When using our contact forms:

  • Name
  • Email address
  • Phone number (optional)
  • Any message content you choose to submit

🧠 Analytics:

We use Google Analytics to collect anonymised data about how visitors use our site, such as:
  • Pages visited
  • Time spent on pages
  • Referring websites
  • General location (town/city level)
This data helps us improve the website experience and marketing.

🔐 2. How We Use Your Data

We use your personal data to:
  • Process and deliver your orders
  • Communicate with you about your order or enquiry
  • Improve our website and services
  • Prevent fraud or abuse
  • Meet legal or tax obligations
We do not sell or rent your data to third parties.

💳 3. Payments

We process payments securely via trusted third-party payment gateways (e.g. Stripe, PayPal). Your card details are never stored on our servers.All payment data is handled in accordance with PCI-DSS standards.

🍪 4. Cookies

Our website uses cookies to:
  • Keep track of your shopping cart
  • Remember your login session (if applicable)
  • Analyse website performance (via Google Analytics)
You can control cookie preferences via your browser settings.

🚚 5. Who We Share Your Data With

We only share data with third parties necessary to provide our service, including:
  • Delivery providers (for delivering logs and kindling)
  • Payment processors
  • Analytics tools (Google Analytics)
  • Website hosting and IT services
All third parties we work with are required to handle your data securely and in compliance with data protection laws.

🌍 6. Data Storage & Security

Your data is stored on secure UK/EU-based servers and protected using industry-standard security practices.

📆 7. Data Retention

We retain order information for up to 6 years for tax and accounting purposes.If you contact us via a form but do not place an order, your data is typically retained for 12 months or until no longer needed.

🧾 8. Your Rights

You have the right to:
  • Access the personal data we hold about you
  • Request corrections or deletion
  • Object to certain uses of your data
  • Withdraw consent (where applicable)
To exercise these rights, contact us at [insert contact email address].

📬 9. Contact Us

If you have questions about this policy or how we handle your data, contact:Logs Tunbridge Wells Phone: 01580 819179 / 07748 840309

🔁 Updates to This Policy

We may update this policy occasionally. Any changes will be posted on this page with an updated “Effective Date.”
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